FAQS

Questions about your Texas Lottery® Luck Zone® Account

Q: How do I update my personal information that I submitted when I created my Luck Zone account?
A: Go to the Texas Lottery® Luck Zone or to the Texas Lottery App and log in using the email address and password that you registered with when you created the account. Then click on Update Your Account to go to your player account page and make any needed updates. Click Submit when you are finished.
Q: What should I do if I can't remember my password?
A: Reset your Luck Zone account password.
Q: What should I do if I encounter a problem with the GAME SHOW EXPERIENCE Promotional Second-Chance Drawings website?
A: Click on Feedback to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving the problem.

Questions about Entries and Tickets

Q: Which scratch tickets are eligible for the GAME SHOW EXPERIENCE Promotional Second-Chance Drawings?
A: All non-winning THE PRICE IS RIGHT™ (Game #2774) scratch tickets from the Texas Lottery that you purchase during the sales period of the game are eligible.
Q: Can I enter the GAME SHOW EXPERIENCE Promotional Second-Chance Drawings more than one (1) time?
A: Yes, you may enter the drawings as many times as you wish. Each entry requires the submission of a non-winning THE PRICE IS RIGHT™ (Game #2774) scratch ticket from the Texas Lottery that has not yet been submitted.
Q: If I enter a ticket for one (1) drawing, can I enter it for another drawing?
A: No. A ticket can be entered only one (1) time.
Q: How can I be sure that my electronic entry has been submitted?
A: When you submit an entry, a record of it appears on your My Entries page in the Luck Zone. If the entry is recorded there, you can be assured that it is in the system.
Q: Can I throw away my tickets after submitting them into the GAME SHOW EXPERIENCE Promotional Second-Chance Drawings?
A: Yes, you may dispose of tickets after verifying that your entry has been submitted.

Questions about Winners

Q: What are my chances of winning in the GAME SHOW EXPERIENCE Promotional Second-Chance Drawings?
A: Your odds of winning are based on the total number of entries received for the Drawings, the total number of entries that you have submitted and the number of prizes being awarded.
Q: How will I be notified if I win the GAME SHOW EXPERIENCE Trip Prize?
A: If you are the winner of a GAME SHOW EXPERIENCE Trip Prize in an official Texas Lottery Luck Zone second-chance drawing, the Texas Lottery will send you a letter and claim form to the address you provided in your Luck Zone account. SG will contact each Trip Prize Winner within ten (10) business days after the claim is approved by the Texas Lottery.
Q: What happens if the GAME SHOW EXPERIENCE Event needs to be rescheduled due to unforeseen circumstances?
A: If the GAME SHOW EXPERIENCE Event is rescheduled due to unforeseen circumstances, an alternate venue and/or dates will be selected and all participating GAME SHOW EXPERIENCE Trip Prize winners will be notified.
Q: How are federal withholding taxes reported and calculated?

A: The Company will report a winner of a Trip Prize to the IRS after the event is completed, as required under federal law. For U.S. citizens, the Federal Government requires lottery winnings be reported to the IRS for tax purposes if an individual wins $600 or more, or the winnings are subject to federal income tax withholding (winnings greater than $5,000).

The tax withholding rate for the Trip Prize is 24% for winnings that are greater than $5,000. If you have questions regarding the tax consequences of winning any Texas Lottery game, including a Promotional Second-Chance Drawing, we recommend that you consult with your own accountant or tax advisor. For prizes with values less than $600 a claim form is not required, and the value is not reported to the IRS for tax purposes. These prizes will be immediately fulfilled by the vendor upon receipt of the winners list from the Texas Department of Licensing and Regulation.

The GSE Event is being administered by SG. Any questions regarding the GSE Event, including questions regarding the assignment of proxies, GSE Event Cash Prize payments, and tax liability or withholding for GSE Event Cash Prizes, will be directed to an SG Prize Coordinator at time of Trip Prize claim. Participation in the GSE Event may be subject to other local, state and federal laws, including the laws of the State of California.

Q: Can I change my mind and turn down the GAME SHOW EXPERIENCE Trip Prize?
A: You have the option not to claim GAME SHOW EXPERIENCE Trip Prize you have won. In that case the GAME SHOW EXPERIENCE Trip Prize will be awarded to an alternate entry. Once you submit a Promotional 2nd Chance Claim Form and it is approved, the GAME SHOW EXPERIENCE Trip Prize is considered to be claimed and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.

Questions about Scratch Ticket Wins

Q: I won an instant-win cash prize. How can I redeem my prize?
A: Cash prizes up to $599 may be claimed at any Texas Lottery retailer. Cash prizes of $600 and above may be claimed at any Texas Lottery claim center around the state of Texas. To claim prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to: Texas Lottery, PO Box 16600, Austin, TX 78761-6600. The risk of sending a ticket by mail remains with the player. The Texas Department of Licensing and Regulation is not responsible for tickets lost in the mail. Claim forms are available at http://texaslottery.com/export/sites/default/Winners/Claim_Your_Prize/
Q: How long do I have to claim my instant-win cash prize?
A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your Texas Lottery retailer or visit the Texas Lottery website for the end-of-game date. Call 800-375-6886 or visit texaslottery.com for more information.