Questions about your Texas Lottery® Luck Zone Account
- Q: How do I update my personal information that I submitted when I created my Luck Zone account?
- A: Go to the Texas Lottery® Luck Zone or
to the Texas Lottery App and log in using the email address and password that you registered when you created the account.
Then click on Update Your Account to go
to your player account page and make any needed updates. Click Submit when you are finished.
- Q: What should I do if I can't remember my password?
- A: Reset your Luck Zone account password.
- Q: What should I do if I encounter a problem with the $5 MILLION VEGAS CHALLENGE®
Promotional Second-Chance Drawings website?
- A: Click on FEEDBACK to submit your question or problem. We will assist you via return email.
The more details you can provide, the better chance we will have of quickly resolving the problem.
Questions about Entries and Tickets
- Q: Which scratch tickets are eligible for the $5 MILLION VEGAS CHALLENGE®
Promotional Second-Chance Drawings?
- A: All non-winning Winnings Family of Games (Game #2519, $5,000 Winnings; #2520, $200,000 Winnings; #2521, $500,000 Winnings; #2522,
$1,000,000 Winnings) scratch tickets from the Texas Lottery that you purchase during the sales period of the game are eligible.
- Q: Can I enter the $5 MILLION VEGAS CHALLENGE® Promotional Second-Chance Drawings
more than one (1) time?
- A: Yes, you may enter the drawings as many times as you wish. Each entry requires the submission of a non-winning Winnings Family of
Games (Game #2519, $5,000 Winnings; #2520, $200,000 Winnings; #2521, $500,000 Winnings; #2522, $1,000,000 Winnings) scratch ticket from
the Texas Lottery that has not yet been submitted.
- Q: If I enter a ticket for one (1) drawing, can I enter it for another drawing?
- A: No. A ticket can be entered only one (1) time.
- Q: How can I be sure that my internet entry has been submitted?
- A: When you submit an entry, a record of it appears on your My Entries page in the Luck Zone. If the entry is recorded there, you can be
assured that it is in the system.
- Q: Can I throw away my tickets after submitting them into the $5 MILLION VEGAS CHALLENGE® Promotional
Second-Chance Drawings?
- A: Yes, you may dispose of tickets after verifying that your entry has been submitted.
Questions about Winners
- Q: What are my chances of winning a $100 Cash plus Entry Prize in the $5 MILLION VEGAS CHALLENGE®
Promotional Second-Chance Drawings?
- A: Your odds of winning are based on the total number of entries received for the Drawings, the total number of entries that
you have submitted and the number of prizes being awarded.
- Q: How long will my $100 Cash plus Entry check be valid?
- A: Your $100 Cash plus Entry check will be valid for ninety (90) days. If you do not cash your check before it expires you must reach out
by submitting a FEEDBACK or call 1-800-201-0108 and request that a new check be generated.
As recipient and holder of a $100 check prize, the Winner assumes all responsibility for any and
all fees and penalties incurred related to multiple cashing attempts by the Winner or someone at their direction.
- Q: How will I be notified if I win a $5 MILLION VEGAS CHALLENGE® Trip Prize?
- A: If you are the winner of a $5 MILLION VEGAS CHALLENGE® Trip Prize in an official Texas Lottery Luck Zone second-chance drawing, the Texas Lottery
will send you a letter and claim form to the address you provided in your Luck Zone account. Scientific Games, LLC (SG) will contact a winner within ten (10)
business days after the claim is approved by the Texas Lottery.
- Q: What happens if the $5 MILLION VEGAS CHALLENGE® needs to be rescheduled due to unforeseen circumstances?
- A: If the $5 MILLION VEGAS CHALLENGE® is rescheduled due to unforeseen circumstances, an alternate venue and/or dates will be
selected and all participating $5 MILLION VEGAS CHALLENGE® Trip Prize Winners will be notified.
- Q: How are federal withholding taxes reported and calculated?
- A: Scientific Games will report a winner of a Trip Prize and Challenge Cash Prize to the IRS after the event is completed, as required under federal law.
For U.S. citizens, the Federal Government requires lottery winnings be reported to the IRS for tax purposes if an individual wins $600 or more, or the
winnings are subject to federal income tax withholding (winnings greater than $5,000).
- The tax withholding rate for the Trip Prize and the Challenge Cash Prizes is 24% for winnings that are greater than $5,000. If you have questions
regarding the tax consequences of winning any Texas Lottery game, including a Promotional Second-Chance Drawing, we recommend that you consult with your
own accountant or tax advisor. For prizes with values less than $600 a claim form is not required and the value is not reported to the IRS for tax purposes.
These prizes will be immediately fulfilled by the vendor upon receipt of the winners list from the Texas Lottery Commission.
- Q: Can I change my mind and turn down the $5 MILLION VEGAS CHALLENGE® Trip Prize?
- A: You have the option not to claim the Trip Prize you have won. In that case the Trip Prize will be awarded to an alternate entry. Once you submit a
Promotional 2nd Chance Claim Form and it is approved, the Trip Prize is considered to be claimed, and may not be changed or refused after that point, and
tax responsibility will be borne by the prize winner.
Questions about Scratch Ticket Wins
- Q: I won an instant-win cash prize. How can I redeem my prize?
- A: Cash prizes up to $599 may be claimed at any Texas Lottery claim center. Cash prizes of $600 and above may be claimed at any Texas Lottery claim center
around the state of Texas. To claim prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to: Texas Lottery,
PO Box 16600, Austin, TX 78761-6600. The risk of sending a ticket by mail remains with the player. The Texas Lottery Commission is not responsible for tickets lost
in the mail. Claim forms are available at http://texaslottery.com/export/sites/default/Winners/Claim_Your_Prize/
- Q: How long do I have to claim my instant-win cash prize?
- A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your Texas Lottery retailer or visit the Texas Lottery website for
the end-of-game date. Call 800-375-6886 or visit texaslottery.com for more information.
