FAQS

Questions about your Texas Lottery® Luck Zone Account

Q: How do I update my personal information that I submitted when I created my Luck Zone account?
A: Go to the Texas Lottery® Luck Zone or to the Texas Lottery App and log in using the email address and password that you registered with when you created the account. Then click on Update Your Account to go to your player account page and make any needed updates. Click Submit when you are finished.
Q: What should I do if I can't remember my password?
A: Reset your Luck Zone account password.
Q: What should I do if I encounter a problem with the JURASSIC PARK Promotional Second-Chance Drawings website?
A: Click on Feedback to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving the problem.

Questions about Entries and Tickets

Q: Which scratch tickets are eligible for the JURASSIC PARK Promotional Second-Chance Drawings?
A: All non-winning JURASSIC PARK (Game #2690) scratch tickets from the Texas Lottery that you purchase during the sales period of the game are eligible.
Q: Can I enter the JURASSIC PARK Promotional Second-Chance Drawings more than one (1) time?
A: Yes, you may enter the drawings as many times as you wish. Each entry requires the submission of a non-winning JURASSIC PARK (Game #2690) scratch ticket from the Texas Lottery that has not yet been submitted.
Q: If I enter a ticket for one (1) drawing, can I enter it for another drawing?
A: No. A ticket can be entered only one (1) time.
Q: How can I be sure that my electronic entry has been submitted?
A: When you submit an entry, a record of it appears on your My Entries page in the Luck Zone. If the entry is recorded there, you can be assured that it is in the system.
Q: Can I throw away my tickets after submitting them into the JURASSIC PARK Promotional Second-Chance Drawings?
A: Yes, you may dispose of tickets after verifying that your entry has been submitted.

Questions about Winners

Q: What are my chances of winning a $100 Cash Prize in the JURASSIC PARK Promotional Second-Chance Drawings?
A: Your odds of winning are based on the total number of entries received for the Drawings, the total number of entries that you have submitted and the number of prizes being awarded.
Q: How long will my $100 Cash Prize check be valid?
A: Your $100 Cash Prize check will be valid for ninety (90) days. If you do not cash your check before it expires, you must reach out to txcustomerservice@BrightstarLottery.com or 888-333-2218 and request that a new check, be generated. As recipient and holder of a $100 check prize, the Winner assumes all responsibility for any and all fees and penalties incurred related to multiple cashing attempts by the Winner or someone at their direction.
Q: How will I be notified if I win the $1,000,000 JACKPOT CHALLENGE Trip Prize?
A: If you are the winner of a $1,000,000 JACKPOT CHALLENGE Trip Prize in an official Texas Lottery Luck Zone second-chance drawing, the Texas Lottery will send you a letter and claim form to the address you provided in your Luck Zone account. SG will contact each Trip Prize Winner within ten (10) business days after the claim is approved by the Texas Lottery.
Q: What happens if the $1,000,000 JACKPOT CHALLENGE needs to be rescheduled due to unforeseen circumstances?
A: If the $1,000,000 JACKPOT CHALLENGE is rescheduled due to unforeseen circumstances, an alternate venue and/or dates will be selected and all participating the $1,000,000 JACKPOT CHALLENGE Trip Prize Winners will be notified.
Q: How are federal withholding taxes reported and calculated?
A: SG will report a winner of a Trip Prize and Challenge Cash Prize to the IRS after the event is completed, as required under federal law. For U.S. citizens, the Federal Government requires lottery winnings be reported to the IRS for tax purposes if an individual wins $600 or more, or the winnings are subject to federal income tax withholding (winnings greater than $5,000).

The tax withholding rate for the Trip Prize and the Challenge Cash Prizes is 24% for winnings that are greater than $5,000. If you have questions regarding the tax consequences of winning any Texas Lottery game, including a Promotional Second-Chance Drawing, we recommend that you consult with your own accountant or tax advisor. For prizes with values less than $600 a claim form is not required and the value is not reported to the IRS for tax purposes. These prizes will be immediately fulfilled by the vendor upon receipt of the winners list from the Texas Department of Licensing and Regulation.

For the $1,000,000 JACKPOT CHALLENGE Trip Prize Drawings, and Challenge Cash Prizes, questions regarding the prize payments, and tax liability or withholding for cash prizes, should be directed by SG, at 1-800-201-0108.  Participation in the $1,000,000 JACKPOT CHALLENGE may be subject to other local, state, and federal laws, including the laws of the State of Hawaii.
Q: Can I change my mind and turn down the Trip Prize?
A: You have the option not to claim $1,000,000 JACKPOT CHALLENGE Trip Prize you have won. In that case the $1,000,000 JACKPOT CHALLENGE Trip Prize will be awarded to an alternate entry. Once you submit a Promotional 2nd Chance Claim Form and it is approved, the $1,000,000 JACKPOT CHALLENGE Trip Prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.

Questions about Scratch Ticket Wins

Q: I won an instant-win cash prize. How can I redeem my prize?
A: Cash prizes up to $599 may be claimed at any Texas Lottery retailer. Cash prizes of $600 and above may be claimed at any Texas Lottery claim center around the state of Texas. To claim prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to: Texas Lottery, PO Box 16600, Austin, TX 78761-6600. The risk of sending a ticket by mail remains with the player. The Texas Department of Licensing and Regulation is not responsible for tickets lost in the mail. Claim forms are available at http://texaslottery.com/export/sites/default/Winners/Claim_Your_Prize/
Q: How long do I have to claim my instant-win cash prize?
A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your Texas Lottery retailer or visit the Texas Lottery website for the end-of-game date. Call 800-375-6886 or visit texaslottery.com for more information.